We are committed to providing excellent service. But sometimes things may go wrong and we would like the opportunity to put them right for you. If there is something you are not happy with, then please tell us. Your feedback is essential as it allows us to improve the services we offer.
Send a letter by post or email to Customer Care Department£º
Lionsgate Property Management
LRP - Dowgate Hill House Offices
14-16 Dowgate Hill
London, EC4R 2SU
Email£ºmanagement@lionsgate-property.com
Within the contents of the letter, please include:
What happens when you first complain to us?
We will acknowledge your complaint within three working days of receiving it and aim to resolve matters as soon as you inform us in writing. We will do this by either talking to you or by writing to you. However, depending on the nature of the issue we may not be able to resolve it as quickly as we would want to. In any case, we will endeavor to send you a response within 14 working days of receipt.
What can you do if you¡¯re not satisfied with the customer care team¡¯s response to your complaint?
If you consider that our customer care team¡¯s response to your complaint still does not address your concerns, then you can raise matters again by writing to us by post or email£º
Lionsgate Property Management
LRP - Dowgate Hill House Offices
14-16 Dowgate Hill
London, EC4R 2SU
Email£ºinfo@lionsgate-property.com
At this stage your complaint will be reviewed by the General Manager who will issue a reply expressing the Company¡¯s final response within 30 working days of receiving your further complaint.
What if you¡¯re still not satisfied with our final response and want to take matters further?
We do always strive to resolve any concerns raised, however, if you are not satisfied with our final response, you have the right to refer your complaint within 12 months to The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP Email£ºadmin@tpos.co.uk Telephone: 01722 333 306 www.tpos.co.uk